1.  Custom design IT infrastructure

Want to revamp your infrastructure needs? Whether it’s partial or complete management of your infrastructure, we have the solution best suited to your business reality. For everything from proactive monitoring of your desktops, servers, peripherals, and network devices to resolution of technical issues, we can customize your existing infrastructure so it better performs to your mission. This way, you retain your current assets while relegating all maintenance, monitoring, and troubleshooting responsibilities to us. We offer various tiers of support for your desktops and servers as fulfilled by the service level agreements we cater and scale to your business needs. If your enterprise opts for an entirely thin-client solution, we provide unmatched flexibility for your enterprise’s operational and infrastructure needs. We deploy our thin-client utility to terminals or stripped-down desktops on your end that function as your link to our data center housing all the critical OS, applications, networking, backup, and security systems. Why waste resources building a mother ship when we have one ready and waiting?

2.  Automate routine IT tasks

Our Managed Services workflows address the unique administration requirements of your organization, where everything is done remotely and operated 24/7/365. Our advanced desktop and server agents automate critical Microsoft updates, anti-virus updates and scans, security patches, and spyware scans, as well as other routine tasks such as temporary file and internet debris removal, logical disk space checks, and disk defragmentation. Our dedicated software and patch deployment team works to test patches and updates, creating advanced scripts that automate patch delivery and monitor deployment success. Multiple restore points and error monitoring is a crucial part of this service to ensure no disruption or downtime occurs on your end. As part of our Integrated Support approach, we ally ourselves with leading vendors so you obtain the best in the industry. Our mission is to automate your IT infrastructure to your advantage with an emphasis on preventative maintenance, resources optimization, and continuity of business operations. And we choose to accept it.

3.  Monitor and track IT assets

Our advanced monitoring platform checks every aspect of your operations from network resource and UPS load utilization, status of peripherals (yes, even printer paper jams), desktop and server health, and software revision status. We believe in informational wealth, visibility, and transparency. Anything from event logs and audit reports to compliance reports and dynamic asset tracking is available at the click of a button. We want you to be aware of the status of your assets and do so real-time. Of course, we are always here 24/7 keeping a closer eye on things and ensuring that you experience little to no furrows on your brow. As needed, we send you alerts and notifications via your preferred method, usually of an event or problem that was resolved before it ever tapped you on the shoulder. For when you need to contact or notify us, we have developed one of the most proactive, user-friendly, and responsive helpdesk ticketing systems. Coupled with our user-friendly and intuitive Client Portal, we offer you unparalleled access to our Integrated Support. We encourage you to bug us for just about anything.